FAQs
1. What materials are your pieces made from?
Our jewellery is thoughtfully crafted using carefully selected materials, including sterling silver, gold plated finishes and solid 9ct gold. Each piece is designed to be worn, loved and treasured for years to come.
2. Is your jewellery handmade?
Yes. Every LOVEOVERLAND piece is carefully handcrafted with attention to detail, reflecting our commitment to timeless craftsmanship and considered design.
3. Where is your jewellery made?
LOVEOVERLAND jewellery is handcrafted in Australia using ethically sourced materials and trusted local suppliers wherever possible.
4. Do you use ethically sourced materials?
Yes. We are committed to responsible sourcing and work with certified suppliers to ensure our materials meet the highest ethical standards.
5. How should I care for my jewellery?
To keep your piece looking its best, store it in a dry place, avoid contact with perfumes and chemicals, and gently clean it with a soft polishing cloth when needed.
6. Do you offer gift packaging?
Every order is carefully presented, making it suitable for gifting or treasuring for yourself.
7. How long will my order take to arrive?
Each piece is carefully prepared before dispatch. Shipping times vary depending on your location. Once your order has been shipped, you will receive a confirmation email with tracking details.
8. Can I return or exchange my order?
We accept returns in accordance with our Returns Policy. If you have any questions before purchasing, please feel free to contact us and we'll be happy to help.
9. Do you create custom pieces?
We occasionally offer bespoke and custom commissions. If you're interested in creating something unique, please get in touch to discuss your ideas.
10. How can I contact LOVEOVERLAND?
You can reach us anytime through our Contact page or by email. We'll respond as soon as possible and are always happy to assist.